Privacy Policy
China Care Journey is run by an individual with a small team, not a registered company. This policy explains what we do with your information. If anything is unclear, write to contact@chinacarejourney.com.
Who is responsible for your information
China Care Journey, at contact@chinacarejourney.com. This is the only contact address for privacy questions and requests.
What we collect
When you send a consultation request (the consultation form ):
- your name, your WhatsApp number or email, and the country where you live;
- who the request is for, what you need help with, and the language you prefer;
- anything you choose to write in the free-text box, which may include information about your health or the patient's health;
- the time you agreed to this policy.
Automatically, when you use this site:
- the page you were on when you sent the form, and any campaign tags in the link you came from (for example, which search or ad brought you here);
- the country and city your connection appears to come from, which our hosting provider supplies, and a record that you passed the spam check;
- if you accept analytics cookies: how you use the site. See our Cookie notice .
After you decide to go ahead: passport details, medical records, scans and reports that you send us by email or WhatsApp. Please do not send records on the first form.
If you message us on WhatsApp or email: the content of your messages and your contact details.
Why we use it, and our legal basis
| What we do | Why | Basis |
|---|---|---|
| Reply to your request, suggest a hospital, give a quote | You asked us to | Taking steps at your request before an agreement |
| Prepare and coordinate your care: book appointments, prepare a Chinese summary, accompany you | To deliver the service you bought | Our agreement with you |
| Use health information you give us | To advise and coordinate your care | Your explicit consent, which you can withdraw at any time |
| Keep records, handle complaints, meet legal duties | Accounting, disputes, law | Legal obligation and legitimate interest |
| Understand how the site is used | To improve it | Your consent (analytics cookies only) |
| Stop spam and abuse | To keep the form working | Legitimate interest |
We do not sell your information. We do not use what you write about your health for advertising. Health details are never passed to advertising or analytics tools.
Who we share it with
- The hospital or clinic you choose, and only what is needed to book and treat you. We tell you before we send records.
- Service providers that run this site for us: Cloudflare (hosting, database, spam protection) and Resend (the email that notifies us of your request). They may process data on servers outside your country.
- A travel agency we work with, only if you ask for sightseeing or shopping, and only your name, dates and contact details.
- Messaging apps you choose to use, such as WhatsApp, which have their own privacy policies.
- Authorities or advisers, if the law requires it or to protect our legal rights.
International transfers
You are contacting a service that arranges care in China, and our providers may store data in other countries. When you use our service your information goes to China and to wherever our providers operate. By sending a request and agreeing to this policy, you accept this. We share only what is needed and use providers that apply security standards.
How long we keep it
- Consultation requests that do not lead to a booking: up to 24 months, then deleted.
- Medical records and scans you send us: deleted within 90 days after your service ends, or earlier if you ask.
- Payment and accounting records: as long as the law requires.
- Analytics data: as set out in the Cookie notice .
Your rights
Depending on where you live (for example in the EU, UK or Switzerland), you can ask us to give you a copy of your information, correct it, delete it, limit or stop how we use it, or move it to someone else. You can withdraw your consent at any time; this does not affect what we did before. Email contact@chinacarejourney.com. We will reply within 30 days. You can also complain to your local data protection authority.
Security
We use access controls, encrypted connections, spam protection on the form and limited access to your records. Email and messaging apps are not fully secure ways to send documents, so please send only what we ask for. No system is completely secure, and we cannot guarantee that nothing will ever go wrong. If a breach is likely to harm you, we will tell you and the authorities as the law requires.
Children
This site is for adults. If you arrange care for a child, you must be their parent or legal guardian.
Changes
We may update this policy. We will change the date at the top, and tell you if a change affects health information you already gave us.